Advancing Excellence in Patient-Centered Care

OBJECTIVE

The primary objective was to advance the Howard University Centers of Excellence’s mission of delivering high-quality, patient-centered care and research. THT’s services included leading patient focus groups, developing quality improvement plans for clinics, crafting a robust communication and rebranding strategy, and preparing a comprehensive work plan. By facilitating coordination with stakeholders and integrating data-driven insights, THT strengthened HU CoEs’ operational efficiency and future planning.

Howard University - Sickle Cell Center of Excellence

The Challenge

Howard University’s Centers of Excellence (HU CoEs) aimed to enhance their patient-centered care and research while strengthening their operational infrastructure. They required expertise in managing programs, engaging stakeholders, and delivering high-quality, research-driven improvements.

The Solution

The Hills Tandem (THT) partnered with HU CoEs to transform their operational workflows and community engagement strategies. By focusing on patient and community insights, THT helped the Centers achieve sustainable growth and cement their role as leaders in healthcare advocacy.

• Patient-Driven Insights: Led focus groups to shape services and enhance community relevance.

• Operational Overhaul: Streamlined clinical workflows and data analysis for evidence-based improvements.

• Future-Focused Strategy: Developed a structured FY 2023 work plan and facilitated stakeholder engagement for long-term impact.

Key Results

• Community Engagement: Strengthened trust through patient-inclusive service development.

• Strategic Growth: Positioned HU CoEs for expanded clinical trials and advanced treatment capabilities.

• Data-Driven Impact: Delivered customized tools for measuring outcomes and guiding operational decisions.

The Impact

By integrating patient feedback and leveraging innovative strategies, THT empowered HU CoEs to enhance their service delivery and expand their reach. This partnership not only improved patient outcomes but also solidified the Centers’ role as a cornerstone of community health.